Frequently Asked Questions
FAQ
Find answers to common questions about our products, delivery, and insurance policies.
What areas do you serve?
We serve all five boroughs of New York City and New Jersey, offering delivery from our Fresh Meadows, Queens location.
How quickly can I receive my order?
We offer delivery within 24 hours to ensure you get the equipment and supplies you need as soon as possible.
Do you accept insurance?
Yes, we accept all major insurance plans. We also accept No Fault and Workers Compensation. Please contact us for more details on coverage.
What is Durable Medical Equipment (DME)?
Durable Medical Equipment (DME) refers to medical devices and supplies designed for long-term use. Examples include hospital beds, wheelchairs, walkers, and oxygen concentrators.
Do I need a prescription for DMEs?
Yes, most DMEs require a prescription from your healthcare provider. We recommend consulting with your doctor to determine which equipment is right for you.
What types of respiratory equipment do you offer?
We provide a variety of respiratory supplies, including CPAP/Bi-PAP machines, portable oxygen concentrators, nebulizers, and accessories. For travelers, we offer the FAA-approved AirMini CPAP.
Do you offer in-home setup for medical equipment?
Yes, our expert technicians provide in-home setup and safety evaluations to ensure your equipment is installed correctly and safely.
Can you help with equipment fittings, like for CPAP masks?
Absolutely. We offer personalized fittings for CPAP and Bi-PAP masks, as well as a 30-day refit policy to maximize comfort and compliance.
How can I check if my insurance covers a specific item?
Our billing team can help verify coverage with your insurance provider. Simply contact us, and we’ll assist in checking your benefits for the equipment you need.
What are some examples of equipment you offer?
We offer a wide range of products, including hospital beds, mobility aids, orthopedic supports, compression therapy products, and wound care supplies. Visit our Products page for a full list.
How can I reorder supplies?
Reordering is easy! Simply call us, and we’ll arrange for a quick restock of your supplies, whether it’s for wound care, respiratory accessories, or other essentials.
Can I return or exchange equipment?
Most medical equipment is non-returnable due to hygiene and safety regulations. However, if there’s an issue with your equipment, please reach out to us, and we’ll work with you to find a solution.